All order will receive a confirmation message from us. If you hear no news from us within two working hours. please call us at (+65) 6766 7000 , or fax us at (+65) 6769 7000,or e-mail us. For an urgent order, call for an immediate confirmation.

Cancellation of order must be made 24 hours in advance before delivery date, otherwise 50% cancellation charge will be imposed before delivery is attempted. No cancellation is allowed if delivery is attempted.

Prince’s site utilizes SSL (Secure Socket Layer) Technology to ensure the safety of your personal information as they travel across The Internet.

All information in the order form is encrypted to render it undecipherable to protect the personal data that you provide during your shopping process with Prince’s.

Prince’s assures its customers that the information given to us , such as your contact details, credit card details will be treated as confidential and will not disclose to any other parties including recipient of the order.

Prince’s, at its option will replace or refund the purchase price of the order if the product or service is found to be defective in terms of workmanship or quality. The purchaser or user assumes, without limitation, all risk for any loss or damage arising out of the use of this service.

Please be informed that all complaints must be made within 24 hours since the time of delivery for full replacement or refund of the purchase price of the order. This is if the product or service is found to be defective in terms of workmanship or quality.

After choosing the selection, click on the “buy” button, This will place your selection in the shopping cart and bring you to the add-on page. At this point you can continue shopping or proceed to the order form.

Click on the “Worldwide” Tab on the top of the webpage. You may select the product by clicking on the country you want your selection delivered to.

We will charge you credit card as soon as you’ve receive your order. Should there be any problems with the process, we will notify you as soon as possible via phone or e-mail to recommend a solution

For Flowers and Gifts deliveries, there will be no taxes or delivery charges being imposed. However for Plants delivery, a delivery charge of S$10 will be imposed for any plant delivery of value less than S$100 per location.

You may change the product to another of same or greater price if its production is not in process.

You may cancel the order if the product is not yet in production.

You may order through Fax, bank transfer, or you may call us to place an order.

You may call us at +65 67667000 or send us an e-mail.

We accept American Express, Diners, Visa, Masters and Bank Transfers.

Yes, this website is a secured website (SSL). for more information, please view our privacy Policy.

You many use it Online by filling your promotion code values in the order page and applying it to your purchase. Please be advised that the no other discounts are applicable with te promotion code and the promotion code does not entitled a user to redemption points.

You may use the Voucher for walk in purchases. The use of vouchers is not applicable for Online Purchases.

You may obtain your redemption points by signing on as a member and purchasing any items. The redemption points gained may be used for any future purchases.

By becoming a member you will receive the following benefits:

1. 5% discount off all future purchases. 5% redemption points for future purchases.
(This discount is not applicable to promotion items)

2. You can save time because as a registered member, all your information is stored for you so you can check out quickly and with ease!

3. A special floral newsletter will be sent to you (not too often) as well as keeping you informed of the very latest gifts, specials and website improvements for your benefit.

Just Click here, Fill in and submit Online.

Yes, we are planning a tier for our frequent customer. Just Hang on. Its coming soon.

Just fill in the names of anyone whom you wish to add for convenient and quick purchase in the future.

Yes, you can pay by Bank Transfer. Click here for more details.

Please click on this link to sign up

Please send us a mail indicating that you wish to be removed from your mailing list.

Redemption points used on our website allows you to enjoy a discount for your future purchases.

Firstly, you need to be a member to use your redemption points. To Sign up click here.

For Example, if you have 20 redemption points, and you order a 100 dollars product. You get a 5% discount (for being a member) and then you pay 20 dollars less. Thus you actually pay 75 dollars. A terrific discount!

No, you can’t but should someone you know wants to purchase a gift for his loved one, he can use your account and enjoy the discount.

Redemption points are valid for one year.

The password can be retrieved or changed by clicking on the “Forget Password” link and filling up the form.

You may view your order history, redemption points balance and edit your information and address book.

Please E-mail us with your request or call us at +65 6766 7000.

Please E-mail us with your request or call us at +65 6766 7000.

Stores, Catalogue & Emails 1. How can I request for your catalogues?
Please click on the following links for your preferred method of delivery
Mail (Singapore only)| PDF | E-mail

Please click on this link to sign up>

Please send us a mail indicating that you wish to be removed from your mailing list.

We do not distribute them to external parties. All e-mail collected as treated on a confidential basis. We will not e-mail your newsletters and promotions without your permission.

You may change the product to another of same or greater price if its production is not in process.

Prince’s, at its option will replace or refund the purchase price of the order if the product or service is found to be defective in terms of workmanship or quality. The purchaser or user assumes, without limitation, all risk for any loss or damage arising out of the use of this service.

Please be informed that all complaints must be made within 24 hours since the time of delivery for full replacement or refund of the purchase price of the order. This is if the product or service is found to be defective in terms of workmanship or quality.

The Recipient should not accept it. We will resend a new replacement at no cost.

Yes, you can. Please let us know in the order form when you order Online with your preferred time of collection. Or you can call us at 6766 7000 to notify us of the collection.

There will be not be any discounts as delivery is done free of charge. However should you wish to collect after office hours (Except Fridays), there will not be a after office hours delivery surcharge.

Yes, we do. Here are the addresses.

Flowers and Gifts

Prince’s Flower Shop Private Limited

53, Sungei Tengah Road,
Singapore 698998
Tel : 65 6766 7000
Fax : 65 6769 7000
Business hour: 8.00 am – 6.00 pm (Monday – Saturday)
8.00 am – 1.00 pm(Sunday & Public Holiday)

144 Upper Bukit Timah
Road #01-17 Beauty World Centre,
Singapore 588177
Tel : 65 6466 7000
Fax : 65 6467 5920
Business hours: 8.00 am – 6.00 pm (daily)
8.00 am – 1.00 pm (Public Holiday)


Plants

Plant Centre
53, Sungei Tengah Road,
Singapore 698998
Tel : 65 6763 7000
Fax : 65 6892 2700
Business hour: 8.30 am – 5.00 pm (Monday – Friday)
8.30 am -12.00 pm (Saturday)
(Close on Sunday & Public Holiday)


Garden Centre
Lot 210 PT3 Lorong Ah Thia/
Upper Bukit Timah Road/
next to Indian Temple,
Singapore 660000
Tel : 65 6763 2222
Fax : 65 6892 6422
Business hour: 9.00 am – 9.00 pm (daily)